Refund policy

At Apexfinds, we are committed to providing our customers with a smooth and satisfying shopping experience. However, if you are not completely satisfied with your purchase, we're here to help. This Refund & Returns Policy outlines the process for requesting a return or refund.

Refund Eligibility

You may request a return or refund within 15 days of receiving your order.

To be eligible for a refund or return:

  • The item must be unused and in the same condition as received.

  • The item must be returned in its original packaging.

  • Proof of purchase (such as your order confirmation or receipt) is required.

Items that do not meet these conditions may not qualify for a refund.

Return Process

1. Contact Customer Support

To initiate a return, please email us at sakibk11432@gmail.com with:

  • Your Order Number

  • Reason for the return

  • Photos (if the item is damaged or defective)

2. Return Shipping

Customers are responsible for the cost of returning the item unless the product received is damaged, defective, or incorrect.

3. Return Address

After your return request has been reviewed and approved, our customer support team will provide the appropriate return address and further instructions.

Please do not send products back without contacting us first.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery by emailing sakibk11432@gmail.com.

Kindly include:

  • Your Order Number

  • Clear photos of the damaged or defective product

  • A brief description of the issue

After verification, we will arrange a replacement or process a full refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or customized products

  • Gift cards or vouchers

  • Clearance or final sale items

  • Products that have been used, damaged after delivery, or are not in their original condition

Refund Processing

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

Approved Refunds

If approved, your refund will be processed within 7–10 business days to your original payment method.

Rejected Refunds

If your return does not meet our eligibility requirements, we will notify you by email with the reason for rejection.

Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check your bank account.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If you still have not received your refund, please contact us at sakibk11432@gmail.com.

Order Cancellation

Orders can only be cancelled before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled. However, you may request a return after receiving the product if it meets the eligibility criteria outlined in this policy.