Shipping policy

Effective Date: June 26, 2026

Thank you for shopping with Apexfinds. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy to understand how your order will be processed and delivered.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are processed only on business days (Monday to Saturday, excluding public holidays).

  • Once your order has been processed and dispatched, you will receive a shipping confirmation email or message with tracking details, where available.

Shipping Time

Estimated delivery timelines are as follows:

  • Metro Cities: 3–7 business days

  • Other Cities & Towns: 5–10 business days

  • Remote Locations: 7–12 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Any free shipping offers will be clearly mentioned on the website and are subject to applicable terms and conditions.

Order Tracking

Once your order has been shipped, you will receive tracking details via email or SMS (where available). You can use the tracking information to monitor the status of your shipment.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Courier service disruptions

  • Severe weather conditions

  • Public holidays

  • Natural disasters

  • Incorrect or incomplete delivery addresses

  • High order volumes during promotional periods

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and other delivery details are accurate before placing your order.

Apexfinds will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Failed Delivery Attempts

If delivery cannot be completed due to unsuccessful delivery attempts or an incorrect address, the package may be returned to us by the courier partner.

Additional shipping charges may apply for re-dispatching the order.

Damaged or Missing Items

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 7 days of delivery.

Kindly include:

  • Your Order Number

  • Clear photographs of the package and product

  • A brief description of the issue

After verification, we will arrange a replacement or refund in accordance with our Refund & Returns Policy.

Order Cancellation

Orders may only be cancelled before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled. However, eligible returns may be requested in accordance with our Refund & Returns Policy.